for financial advisers only

Getting in touch

If you need to get in touch with us, this page can help.

We’ll help you to find answers to any questions you may have about your Skandia policy.

Before calling us, please make sure you check which Skandia company your policy relates to by reviewing your policy document or viewing the Skandia products PDF. This will ensure that you get through to the correct department and will help save you time.

When you contact us, in order to deliver the best possible customer service, your call may be recorded for monitoring and training purposes. To keep your information secure, we cannot provide confidential policyholder information by e-mail or act on instructions received by e-mail. 

How to reach us

All of our phone lines, unless otherwise stated, are open between 8.00am and 6.00pm Monday - Friday.

Skandia Investment Solutions

For all enquiries relating to Skandia Investment Solutions  products, services and online platform support.

0845 641 0410

You can also e-mail us at skandiasolutions@skandia.co.uk

Please note. If you need to have your password reset for our secure online Client Extranet please contact us by phone.

Skandia Life Assurance Company

New Business

For all enquiries relating to a new business application, additional investment, or an annual policy review on a Skandia Life product.

0844 556 0821, option 1

Policy Servicing

For all enquiries relating to a withdrawal, or general enquiry on an existing Skandia Life product.

0844 556 0821, option 2

All enquiries

You can also e-mail us at skandiasolutions@skandia.co.uk

Please note. If you need to have your password reset for our secure online Client Extranet please contact us by phone.

Royal Skandia

Follow the link for all Royal Skandia contacts 

Old Mutual Global Investors

Follow the link for all Old Mutual Global Investors contacts