for financial advisers only

Getting in touch

If you need to get in touch with us, this page can help.

We’ll help you to find answers to any questions you may have about your Skandia policy.

When you contact us, in order to deliver the best possible customer service, your call may be recorded for monitoring and training purposes. To keep your information secure, we cannot provide confidential policyholder information by e-mail or act on instructions received by e-mail. 

How to reach us

For all enquiries relating to products, services and online support call our freephone numbers below:

Skandia Investment Solutions

For Individual Savings Account, Collective Retirement Account, Collective Investment Account and Collective Investment Bond products

0808 171 2626

  option 1

Open between 8.00am and 9.00pm Monday - Friday

Skandia Life Assurance Company

For all other Pension and Life (Protection or Bond) products

0808 171 2600

  option 2

Open between 8.00am and 9.00pm Monday - Friday (policy specific queries cannot be dealt with after 7.30pm)

Unsure what number to call? Find out which company your product relates to on our Skandia products PDF.

You can also e-mail us at

Online Password Resets

If you need to have your password reset for our secure online Client Extranet please contact us by phone.

Royal Skandia

Follow the link for all Royal Skandia contacts 

Old Mutual Global Investors

Follow the link for all Old Mutual Global Investors contacts